Frequently Asked Questions about KC Computer Staff

  • What services does KC Computer Staff provide?

KC Computer Staff offers a wide range of computer repair and technical services, including hardware diagnostics, software troubleshooting, virus removal, data recovery, network setup, system upgrades, and more. Our experienced technicians are equipped to handle both desktop and laptop computers.

  • What areas do you service?

We service Lee’s Summit, Overland Park, Raymore, Raytown, Grandview, and the greater Kansas City area. We’re located in Lee’s Summit, Missouri, and work out of our home. Not having a lease to pay for a storefront enables us to charge significantly less than our competitors. 

  • How do I request a service from KC Computer Staff?

You can easily request a service by visiting our website and filling out the service request form. Alternatively, you can call our customer support line at 816-708-8822 to schedule an appointment.

  • Do you offer on-site repair, or do I need to bring my computer to your location?

We offer both on-site and in-store repair options, depending on your preference and the complexity of the issue. Our technicians can come to your location to perform repairs, or you can bring your computer to our repair center.

  • How long does a typical repair take?

We do our best to return your computer to you within 24 hours, however the duration of a repair depends on the nature of the problem. Simple issues might be resolved within a few hours, while more complex repairs or data recovery might take longer. Our technicians will provide you with an estimated timeframe based on the initial assessment.

  • Are your technicians certified and experienced?

Yes, our technicians are highly skilled, certified, and experienced in computer repair and troubleshooting. They undergo regular training to stay updated with the latest technologies and industry trends.

  • What types of devices do you repair?

We primarily specialize in repairing desktop computers and laptops, regardless of the brand or model. Additionally, we can assist with printers, scanners, gaming consoles, phones, tablets, and televisions.

  • How much will the repair cost?

The cost of a repair varies depending on the issue and the required solutions. We offer transparent pricing and will provide you with a detailed quote after assessing your computer’s problem. Rest assured, there are no hidden fees.

  • Is there a warranty on your repairs?

Yes, we offer a warranty on our repair services. The duration of the warranty may vary based on the type of repair. Our warranty covers the parts replaced and the services performed.

  • What if I’m not sure what’s wrong with my computer?

No worries! Our diagnostic services can identify the problem with your computer. We’ll then provide you with an explanation of the issue and recommended solutions before proceeding with any repairs.

  • Can you help with software-related problems, like slow performance or virus infections?

Absolutely! We excel in diagnosing and resolving software-related issues, including performance optimization, virus and malware removal, operating system troubleshooting, and more.

  • Is data privacy ensured during repairs?

Yes, we take data privacy seriously. Our technicians will respect your personal data and ensure its confidentiality during the repair process. If data recovery is necessary, we will discuss the options with you before proceeding.

  • How do I prevent future computer problems?

We offer advice on best practices for computer maintenance and security to help you prevent future problems. Regularly updating software, using antivirus software, and avoiding suspicious websites are some key tips.

For more specific inquiries or personalized assistance, feel free to contact our customer support team at [email protected]. We’re here to help!