These terms apply to all devices submitted to KC Computer Staff for mail-in repair service.
By submitting your device for mail-in service, you authorize KC Computer Staff to perform diagnostic and repair services on the device(s) listed, including accessing the device using any password or credentials you provide. Our diagnostic fee is $60 and is not credited toward repair costs. Diagnosis begins after your device arrives and is checked in.
You are responsible for packaging and shipping your device to us, and for any damage occurring during inbound transit. Package devices securely — original packaging where available, rigid box, padding on all sides, no loose accessories. We recommend insuring your inbound shipment to the device’s full value. We will photograph and document your device’s condition on arrival; arrival condition, not shipped condition, establishes the baseline for service.
After diagnosis, we will send you a written estimate. Some issues cannot be fully identified until work begins. If the scope or cost of your repair changes, we will contact you and obtain your approval before performing additional work. No work beyond the approved scope will be billed. If you decline repair after diagnosis, the $60 diagnostic fee and return shipping still apply.
Devices may contain underlying hardware or software issues not visible at check-in. Components with existing wear or damage (including hard drives, batteries, motherboards, and liquid-damaged parts) can fail during normal diagnostic and repair procedures. KC Computer Staff is not responsible for failure resulting from pre-existing damage or degraded hardware. Liquid-damaged devices carry elevated risk of further component failure during service; by shipping a liquid-damaged device, you acknowledge this risk.
KC Computer Staff is not responsible for data loss or corruption occurring before, during, or after service. Back up your data before shipping your device. If we identify a procedure likely to affect your data, we will notify you before proceeding. Devices requiring cleanroom data recovery are referred to our lab partner with your approval; drives are not opened in-shop.
Devices are returned via your selected return method. Standard return shipping is a flat rate, insured to your declared device value, with signature required on delivery. Expedited return options are available at additional cost. Once the carrier confirms delivery to your provided address, our shipping responsibility ends. Local pickup at our Blue Springs shop is available at no charge. It is your responsibility to provide an accurate return shipping address; reshipment due to an incorrect address is at your cost.
Repairs are covered by our six-month fix guarantee: if the issue we repaired recurs within six months, we will repair it again at no charge. Parts we install carry a one-year warranty. For warranty service on mail-in repairs, you cover inbound shipping and we cover return shipping. Coverage excludes: new or unrelated issues; damage from physical impact, liquid exposure, electrical damage, misuse, or malicious software after service; damage occurring in transit; devices opened, modified, or serviced elsewhere after our repair; and software-only services, which are guaranteed to be functioning at time of return shipment.
If we cannot reach you for repair approval, payment, or a valid return address within 60 days of first contact, your device is considered abandoned and may be sold or recycled to recover service costs, as permitted by Missouri law.
Payment in full, including return shipping, is due before your device ships back. We accept major cards; a 3% processing surcharge applies to card payments.
Installation or use of third-party software is at the customer’s own risk. KC Computer Staff is not liable for licensing issues or vendor limitations.
By providing your phone number, you consent to receive service-related text messages about your repair. Message and data rates may apply. Reply STOP to opt out.
By submitting a mail-in repair request, you acknowledge that you have read, understood, and agree to these terms.
KC Computer Staff 1200 NW South Outer Road, Suite 100 Blue Springs, MO 64015
(816) 708-8822
