MAIL-IN GAMING PC REPAIR
No display, won’t POST, crashing in games, overheating under load. Ship your rig to our Missouri bench from anywhere in the U.S. Flat $60 diagnostic, written estimate before any work, insured return shipping, and a six-month fix guarantee.
$60 flat diagnostic · Written estimate before any work · 6-month fix guarantee · Insured both ways
“Moved to the DC Area, but still wanted Connor to be the one to work on my Mac. I mailed it to him, he mailed it back, and now everything that wasn't working is working now.”
Custom builds and prebuilts from every major brand: Alienware, CyberPowerPC, iBUYPOWER, NZXT, Corsair, Origin PC, Maingear, Digital Storm, Falcon Northwest, Xidax, Skytech, ABS, Thermaltake, HP Omen and Victus, Lenovo Legion, Dell XPS and G Series, Acer Predator and Nitro, MSI, ASUS ROG and TUF, and anything you built yourself. Air-cooled and AIO-cooled systems.
Fill out the form below with your build and what’s going wrong. You’ll get shipping instructions and a ticket number by email within the hour.
Box it up following the gaming PC packing guide below, ship it to our Blue Springs, MO shop, and reply with your tracking number. We’ll confirm the moment it arrives.
We check in and photograph your rig, stress-test it under real load, and send a written estimate within 1–2 business days. It covers what we found, what the fix costs, and flat-rate return shipping.
Nothing happens until you say go. Approve the estimate online and your repair starts the same day. Status updates by email and text at every stage.
Every gaming PC passes a load test before it ships back, insured to its value, signature required, tracking in your inbox.
START HERE
Takes about two minutes. Choose “Gaming PC” as your device type. You’ll receive shipping instructions and your ticket number by email.
The same flat rates we charge in the shop. You’ll know the number before we touch anything.
| Service | Price |
|---|---|
| DiagnosticRequired for all mail-in repairs. Written estimate within 1–2 business days of arrival. | $60 |
| Expedited serviceFront of the repair queue. Select it on the form. | +$75 |
| Most gaming PC repairsPower supplies, boards, ports, fans, and boot failures. Parts and labor quoted before work. | $120–$350 |
| Tune-up & thermal serviceDust-out, new thermal paste, fan service | $89 |
| SSD upgradeDrive up to 1TB, install, full migration | from $250 |
| Virus & malware removalEnterprise-grade removal tools, full protection check, 30-day guarantee | $130 |
| Data recoveryFailed drives, deleted files, machines that won't boot. No recovery, no fee. | Quoted after evaluation |
| Return shippingInsured to your PC's value, signature required. Local pickup at the shop is free. | Flat rate, on your estimate |
You approve the exact estimate before any work starts. If you decline repair, only the diagnostic and return shipping apply.
Flexible payments
You approve every dollar before we start. Change in scope? We stop and ask.
If the issue we repaired comes back within six months, we fix it again free. Parts carry a one-year warranty.
The technicians who diagnose your rig build gaming PCs. We know what a healthy build looks like under load.
Your PC ships home insured to its value, signature required. If anything goes wrong in transit, we handle the claim.
When your device arrives, it’s checked in, photographed, and diagnosed by Connor or Phoenix — the same technician who fixes it and writes up what was wrong. Nothing is subcontracted, and nothing leaves the shop.
KC Computer Staff is the residential division of SentraCore IT. The same technicians who manage business networks during the day apply that standard to your laptop.
Gaming PCs are heavy, and the heaviest parts are the ones that break in transit. Ten minutes of packing prevents it.
SHIP TO
KC Computer Staff — Attn: Mail-In Repairs
1200 NW South Outer Road, Suite 100
Blue Springs, MO 64015
Include your ticket number on the shipping label and inside the box.
Repair guides
Real fixes from our bench, written up so you can see how we work before you ship.
Diagnosis within 1–2 business days of arrival. Most repairs ship back within 3–5 business days after you approve the estimate. If a part like a GPU or motherboard has to be ordered, we tell you the timeline before you approve. Need it faster? Select expedited service on the form.
If it's a large card and you're comfortable removing it, yes: ship it in an anti-static bag in the same box. If not, leave it installed and pack foam underneath so it can't flex. Either way, tell us on your ticket.
Yes. Custom builds and prebuilts from every major brand. If you built it yourself and it won't POST, that's one of the most common jobs we see.
You cover shipping to us. Return shipping is a flat insured rate that appears on your estimate, so you see the exact number before approving anything. Local pickup at our Blue Springs shop is free.
No. The diagnostic covers testing and a written estimate that is yours to keep. If you approve the repair, the estimated price is what you pay. If you decline, the diagnostic and return shipping are the only charges.
We'll tell you. If the repair cost isn't justified by the value of the machine, the estimate says so, and you decide. You pay only the diagnostic and return shipping.
Inbound, your carrier's insurance covers it, which is why we recommend insuring it for full value. Outbound, every PC ships insured to its declared value with signature required, and we handle the claim. Report any issue within 48 hours of delivery and keep the packaging.
Submit your request, get shipping instructions within the hour, and let a real shop with real accountability handle your repair.
