KC Computer Staff is the residential division of SentraCore IT. Two technicians, one shop, every repair in-house.
KC Computer Staff was founded on a belief that has never changed: when you hand someone your computer, you deserve to know exactly what’s wrong with it and exactly what the repair will cost — before any work begins. We’ve never forgotten that a computer is rarely just a machine. It’s a decade of family photos, the tax records, the small business’s books, the semester due Friday. We treat every machine that comes through our door with that in mind. Every repair starts with a $60 diagnostic, ends with a written quote, and nothing happens until you say so.
For more than six years, we’ve been fixing computers for our neighbors in Blue Springs and across eastern Kansas City. Today, KC Computer Staff is the residential side of SentraCore IT, the managed IT firm we run for area businesses — which means the same two technicians who protect company networks all day are the ones repairing your desktop, laptop, or gaming PC, with the same documentation, the same security standards, and the same six-month guarantee. We’ve stayed small on purpose. You’ll always know who worked on your machine, and when you have a question, you’ll talk to the person who actually fixed it.
Connor Jones is the founder of KC Computer Staff, SentraCore IT, and Jones Enterprise Holdings, and has owned and operated the repair shop at the center of it all for more than six years. Everything he’s built runs on the same standard: documented diagnostics, written quotes, and no work without the customer’s approval. He divides his time between the repair bench and SentraCore’s business clients, working on everything from board-level repair to network infrastructure, and takes genuine satisfaction in returning a machine — and everything on it — to someone who thought it was gone. Away from the shop, Connor is a proud husband and father to a young daughter, and is usually camping somewhere in the back country or reading history.
Phoenix runs the bench day to day: diagnostics, hardware replacement, custom builds, and the thermal and cleaning work that keeps gaming systems healthy. He is the technician most customers meet at drop-off, and he treats every machine with the care of someone who knows what’s on it matters more than the hardware itself. Machines leave his bench tested, documented, and clean. Outside the shop, Phoenix is a car enthusiast — he drives a BMW — and a dedicated gamer, which is part of why gaming PCs get treated so well here.
Same problem comes back within six months, we fix it free. Any part we install is covered for a full year — if it fails, we replace it and reinstall it at no charge.
1200 NW South Outer Road, Suite 100
Blue Springs, MO 64015
Monday–Friday, 9:00 AM–5:00 PM
Drop-offs by appointment
Pull into the lot at 1200 NW South Outer Road.
Find us on the directory.
Suite 100, first door on the left.
Come on in. We’re expecting you.
So a technician is at the shop when you arrive. Our technicians also service business clients on-site through SentraCore IT, our business division, so residential drop-offs are scheduled to guarantee someone is here for you. Same-day appointments are usually available.
No. The diagnostic covers testing and a written quote that is yours to keep. If you approve the repair, the quoted price is what you pay. If you decline, the diagnostic is the only charge.
Diagnosis within 24 hours, guaranteed. Most repairs are completed within one to three business days after you approve the quote. If a part has to be ordered, we tell you the timeline before you approve.
Yes. We only open the files needed to diagnose and repair the problem, and we don't access anything beyond that without asking you first and getting your permission. Nothing is wiped, reset, or reinstalled without your written approval. If your drive is failing, we tell you before we do anything else. Data recovery is quoted separately.
We'll tell you. If the cost of the repair isn't justified by the value of the machine, the written quote says so, and you decide. We can transfer your data to a new computer for $150.
The computer, its power adapter, and your login password. For laptops, the charger. If the problem involves a specific accessory — a monitor, external drive, or printer — bring that too so we can test the actual setup.
Yes. On-site visits are $190 within 15 miles of Blue Springs and include the diagnostic; 15 to 35 miles adds $50. Book an on-site visit the same way you'd book a drop-off.
Business machines are handled by SentraCore IT, our business division. Drop off a work laptop here and we'll repair it, and if it belongs to a company we'll ask whether you'd like us to set up ongoing support through SentraCore.
Written quote within 24 hours or the diagnostic is free. No work begins without your approval. Six-month guarantee on every repair.
