What exactly does "no diagnostic fee" mean?
Bring the computer in, we find the problem, and you get a written estimate with the exact cause and exact price — at no charge. You only pay if you approve a repair. Non-members pay $60 for that same step, every visit.
Does Care cover the cost of repairs and parts?
No. Care removes the diagnostic fee, moves you to the front of the queue, includes endpoint protection, and gives you member pricing on parts and on-site visits. Repairs are quoted and approved by you, same as always — just cheaper and faster.
Do you offer remote support?
No. Every repair is done in-house at the shop, on the bench, by the technician who diagnosed it. If you need help, call or text and we'll get you scheduled — members go to the front of the queue.
Can I cancel?
Monthly: yes, any time, from the Stripe link in your receipt or by calling the shop. Founding: it's an annual plan that renews at $149 unless you cancel before your renewal date. We'll email you before it renews.
What happens to the founding price if I cancel and come back?
The founding price is locked only while the membership stays active. If you cancel and rejoin later, you'll pay whatever the current rate is — and founding seats may be gone by then.
Does it cover more than one computer?
Care covers one primary computer. Add any additional computer for $79/year each — same benefits, same protection, same priority.
Is this a remote "tech support" company?
No. KC Computer Staff is a physical repair shop at 1200 NW South Outer Road, Suite 100, Blue Springs. Every repair is done in-house by the same two technicians. There is no call center and no remote-access support.
Does the 6-month fix guarantee still apply?
Yes — every repair we do is covered for six months, member or not. Care sits on top of that.